View the entire newsletter for more articles: 2018 – NJAC County Biz – December
by Alannah Dragonetti, Head of Marketing for GovPilot
One of New Jersey’s most bustling cities can manage and resolve resident issues more efficiently using GovPilot’s Report a Concern process.
Challenge
Union County seat, Elizabeth, is one of New Jersey’s most densely populated cities. Until recently, residents would drop by or call city hall to report concerns to government officials. A paper-based resolution process meant documents were often lost or misplaced. Indeed, Elizabeth officials spent 30% of their day fielding phone calls from residents curious about the status of their request for city intervention.
Solution
Elizabeth officials needed a more efficient way to address resident concerns. They found it in GovPilot’s Report a Concern module. Instead of paying a visit or placing a phone call to city hall, residents can now submit issues through the digital Report a Concern form on Elizabeth’s official website or from their smartphone through the free GovAlert mobile app. Concerns are instantly routed to the appropriate government official and processed via an automated workflow that triggers status updates to complainants at key events. With GovPilot technology handling submission and communication, Elizabeth employees have more time to handle other responsibilities.
Before and After Deploying GovPilot:
• Elizabeth officials used to record concerns and schedule inspections on paper documents. Now, they coordinate everything through GovPilot.
• Prior to implementing GovPilot, Elizabeth employees would search physical file cabinet drawers to retrieve the status of a complaint, violation and/or work order. Today, information can be easily accessed in GovPilot’s cloud-based server.
“GovPilot is a game changer!”-Darren Bryden, Chief Information Officer, Elizabeth, NJ
Elizabeth is addressing and resolving resident concerns more effectively and efficiently with GovPilot.
About GovPilot
GovPilot is a cloud-based Government Management Platform. GovPilot allows governments to replace antiquated paper processes with digital automation. By incorporating a digital environment, local governments can operate at increased efficiency levels. GovPilot unifies fragmented departments and data to facilitate better communication between elected officials, employees and the public to promote more informed decision-making. The platform offers local governments approximately 100 plus digital, automated processes to choose from. Governments can select digital FOIA, Building & Construction Permitting, Code Enforcement and other processes. GovPilot offers its customers unlimited user licenses, allowing data to be managed and shared by stakeholders 24/7, from the office, the field, or the comfort of their home.
For more information about this topic, please contact Alannah Dragonetti by telephone at 201.222.1155 or via email at alannah@govpilot.com