View the entire newsletter for more articles: 2025 – NJAC County Biz – April
by Megan Olson, Director of Marketing, Polimorphic
Middlesex County has been honored with a 2025 Service-First Award, recognizing its leadership in leveraging AI-powered solutions to enhance government accessibility and improve resident engagement. As the first county in New Jersey to implement AI-driven government chat, Middlesex County is setting a new standard for how residents interact with their local government.
The Service-First Award, presented by Polimorphic, recognizes local governments that are leading the way in digital transformation, resident-first service delivery, and modern government innovation. Middlesex County was selected for its commitment to making government services more intuitive, responsive, and accessible through AI-powered technology.
Bringing AI-Powered Government Services to Residents
Middlesex County’s AI-powered chat system has already facilitated over 900 resident interactions, averaging 70-90 uses per day. This digital tool allows residents to find information, access services, and get real-time assistance anytime, anywhere—removing barriers to engagement and making government more approachable.
Residents can experience Middlesex County’s innovative AI-powered chat system here.
NJ is Transforming Local Government Services with AI—1 in 3 Already Benefit
Middlesex County joins a growing network of forward-thinking local governments across New Jersey using Polimorphic to modernize services. In fact, one in three U.S. residents now has access to government services powered by Polimorphic’s AI technology, thanks to cities and counties embracing AI and automation to enhance public engagement, including Passaic County, Englewood, and Prospect Park.
To learn more about transforming your county into a service-first one, click here. Or, if you’re ready to see what a similar chatbot would look like on your website, request a personalized demo here.